While I do love doing art trades and have done them in the past, I am currently not doing these for the time being. Sorry. 🙁
How do you make your eyes? Where go you get them?
I make my own eyes using resin or glass cabochons and templates. Sometimes I purchase eyes from various shops on Etsy too!
Where do you ship to?
I ship to most countries where PayPal is supported (see a list here).
The shop is set up to show the countries that I have already shipped to.
If you don’t see yours listed and you live in one of the countries supported by PayPal, please contact me to let me know what country you are from so I can send you a quote and add your country to the list!
Where do you ship from?
I am located in beautiful Canada!
How long does it take for you to ship my order?
Generally, I will ship orders within 5 business days. For custom orders, it can take up to 2 weeks before I can ship your order due to production time.
If there will be a delay in me shipping your order, I will contact you via e-mail to let you know!
How much does shipping cost?
LAST UPDATED ON JUNE 13TH, 2019 AT 07:33 AM
All shipping is done through Canada Post. Shipping rates vary by destination and weight. You can view shipping rates by adding an item you are interested in to your shopping cart and view the shipping options on the checkout page.
If you don’t see your country listed please contact me so I can give you a quote and add your country to the list!
***Please note that shipping rates are subject to change without notice.
How long does shipping take?
LAST UPDATED ON JUNE 16TH, 2019 AT 11:02 AM
The time it takes your Minikin to get there is dependent on many things. Sometimes packages are delayed at customs, it could be a busy season, holidays, and sometimes even weather en route can delay your package. Here is an excerpt from the Canada Post website:
Delivery times depend on the shipping service used and the destination country.
Please keep in mind that items sent internationally must first clear customs. Depending upon volumes, delays may occur. We cannot intervene in the customs process nor can the postal administration of the destination country.
Regular mail items without tracking numbers move through the destination country’s regular mail; we are not advised of delivery nor can we inquire about status.
As a guideline, below are the Canada Post Delivery Standards:
4 days and up to 9 days
5 to 8 business days
Small Packet – Air – 6 to 12 business days
Small Packet – Ground – 4 to 12 weeks
Delivery standards excludes the day of mailing, weekends and statutory holidays. Weekends and statutory holiday deposits are considered deposited on the following business day. These delivery standards are subject to change without notice.
Please know that the above is only meant to be used as a guideline. There can sometimes be delays and ask that US customers wait up to 2 weeks for your package to arrive. For overseas customers, it can sometimes take up to 10 weeks or longer.
***Customs/duty fees are the responsibility of the buyer.
Do I pay for taxes and duty fees?
The originating country is Canada. An order may be subject to taxes and/or duty fees and these charges are the responsibility of the buyer.
Do you offer tracking?
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Tracking is provided for all shipments within Canada and US.
I am always searching for better shipping options to my international customers. I currently do not have offer tracking because I want to keep shipping affordable, however, if you are still interested in a tracking service then please contact me for a quote and I will gladly provide one. Not all destination countries have tracking service.
What currency is your shop?
The shop’s base currency is CAD and you will be charged in this currency.
What payment methods can I use?
All payments are credit card through PayPal or Stripe. Orders are processed in CAD (Canadian Dollars).
You can use this currency converter to find out what your totals will be in your local currency.
Currency conversions are estimated and should be used for informational purposes only.
Can I save my payment details on your site?
While our shop is secure, payments are sent through to PayPal or Stripe for processing therefore no payment information is stored on this website. Card details are saved on the payment processor’s servers.
Can I change my order?
You should be able to change your order at any time as long as the payment authorization has not yet been processed, which is usually within 48 hours.
My goal is to make every Minikin collector happy! If you wish to return your Minikin for any reason, please contact me within 14 days of receiving your order and I will issue you a refund. No questions asked!
If you chose a shipping method that includes tracking, please contact me right away and I will investigate further. If you chose standard shipping that does not include tracking, I would ask that you wait it out a little longer. Please see How long does shipping take? for more information.
My Minikin arrived damaged!
Despite my best efforts to try and ensure your Minikin arrives safely, sometimes breakage happens…but have no fear! Most fixes can be done with the tiniest bit of gel super glue (such as Loctite)! Contact me via FB or use the contact form if you would like some advice on how to repair your item and include an image of the break.
However, if you feel that the damage is beyond repair you may request for either a refund or store credit. To be eligible, you must submit your requestwithin 3 days of receiving your package and provide photos of the box and its contents for review.
Do I have to create an account to purchase?
You can place an order as a guest if you choose to but creating an account would give you access to any downloadable purchases as well as making it quicker at checkout as it pre-fills all your information.
None of your financial details are stored on this website as all payments go through PayPal.